REFUNDS & RETURNS
We want you to be happy with your Shika Boutique purchase. If there's a problem with your order, contact us and we'll help.
DAMAHE OR WRONG ITEM?
Contact us within 7 days of delivery with your order number and photos. We'll replace or refund it.
CHANGED YOUR MIND?
Unused, unopened items in original packaging can be returned within 14 days. Contact us first. Return shipping is paid by the customer.
WHAT WE CAN'T TAKE BACK
Opened skincare, soap and fragrance (for hygiene), and custom-made items.
REFUNDS
Back to your original payment within 7–14 business days after approval. Shipping is refunded if the mistake was ours.
THE DETAILS
Damaged, defective, or incorrect items
Please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. Once reviewed, we will arrange an appropriate replacement or refund.
Change-of-mind returns
We accept returns of unused, unopened products in their original packaging within 14 days of delivery. Please contact us before returning any item. Return shipping costs are the customer's responsibility.
Items we can't take back
For hygiene reasons, opened or used skincare, soap, and fragrance products cannot be returned. Personalized or custom-made items are also excluded. This does not affect claims for damaged, defective, or incorrect items.
Refunds
Approved refunds will be issued to the original payment method within 7–14 business days after approval and, where required, receipt of the returned item. Bank processing times may vary. Original shipping fees are refundable if the return is due to our error or a defective product.
This policy does not affect your rights under applicable consumer protection laws.
Handmade with love in Thailand